1. Commitment to Quality

UK Fencing Ltd is dedicated to delivering high-quality fencing products and services that consistently meet or exceed customer expectations. We aim to provide durable, safe, and aesthetically pleasing fencing solutions for commercial projects, ensuring compliance with industry standards and regulations.

2. Objectives

Our quality objectives are to:

· Deliver fencing installations that meet customer specifications, contractual requirements, and relevant standards, including BS 1722 (British Standard for Fences).

· Source materials from reputable suppliers to ensure durability, sustainability, and compliance with environmental and quality standards.

· Maintain a skilled and competent workforce through ongoing training and development.

· Continuously improve our processes, products, and services through customer feedback and internal reviews.

· Achieve zero defects in workmanship and ensure timely project completion.

3. Responsibilities

· Senior Management: The Managing Director is responsible for overseeing the implementation of this quality policy, ensuring resources are available, and promoting a culture of quality across the organisation.

· Quality Manager: A designated Quality Manager will monitor project quality, conduct inspections, and ensure compliance with agreed standards and specifications.

· Employees and Contractors: All staff and contractors are expected to adhere to quality procedures, report non-conformities, and contribute to maintaining high standards.

4. Quality Assurance

· We will implement robust quality control processes, including regular inspections of materials, workmanship, and completed installations.

· All projects will be managed in accordance with a quality management system aligned with ISO 9001 principles, ensuring consistency and traceability.

· Non-conformities will be promptly addressed, with root cause analysis and corrective actions to prevent recurrence.

5. Customer Focus

· We prioritise customer satisfaction by engaging with clients to understand their needs and delivering tailored solutions.

· Feedback will be actively sought and used to improve our services.

· Complaints will be handled promptly and professionally to ensure resolution and maintain trust.

6. Continuous Improvement

· UK Fencing Ltd is committed to continual improvement through regular reviews of processes, performance, and customer feedback.

· We will invest in training, technology, and innovation to enhance the quality of our fencing solutions.

7. Compliance and Sustainability

· We will comply with all relevant legal and regulatory requirements, including those related to product safety and environmental impact.

· Materials will be sourced responsibly, prioritising suppliers who demonstrate commitment to quality and sustainability.

8. Communication and Review

· This policy will be communicated to all employees, contractors, and stakeholders.

· A copy will be displayed at our office and made available on request.

· The policy will be reviewed annually or following significant changes to operations or regulations to ensure its continued relevance.

Signed:
Stephen McClenaghan, Managing Director
Date: May 22, 2025

Contact for Quality Queries:
Paul McClenaghan/ The Safety Centre
Email: info@safety-centre.co.uk
Phone: 07983628786

Date of Next Review: May 22, 2026